Support

Contact us

Email [email protected] — a person reads every message. We reply within 2 business days, usually faster. Writing from the email address on your account speeds everything up.

Signed in? You can also use the feedback form.

Quick answers

I can't sign in

Use Reset password with the email address you registered with. No reset email after a few minutes? Check spam, then write to us — we can confirm which address your account uses.

My books aren't showing up (web or app)

Purchases are tied to your account, not your device. Sign in with the same email you purchased with and everything you own appears automatically — in the web player and in the iOS / Android apps. Still missing? Send us the receipt or the purchase email address and we will relink it.

Audio won't play, or keeps stopping

Check your connection — streaming needs a stable network (in the apps, downloaded books play offline).
On the web: refresh the page; if the player still fails, try another browser or disable aggressive content blockers for iconicvoices.io.
In the apps: force-quit the app and reopen; if a downloaded book misbehaves, delete and re-download it.
Sign out and back in — this refreshes your access token.
Still stuck? Email us the book title, your device and OS version, and what you tried.

How do I cancel my subscription?

It depends on where you subscribed.

In the iOS app — the subscription is billed by Apple, and only you can cancel it, in your Apple Account: apps.apple.com/account/subscriptions (or Settings → your name → Subscriptions on your iPhone). We cannot cancel an Apple subscription for you from our side. You keep access until the end of the period you have paid for.
On this website — Settings → Billing (sign-in required), one click, no retention maze. You keep access until the end of the paid period.

Details in the Refund Policy.

How do I get a refund?

Bought in the iOS app? Apple holds the money, so the refund request goes to Apple at reportaproblem.apple.com. We cannot issue it, but write to us anyway if something on our side went wrong — we will fix it and, if it helps your claim, confirm to Apple that we do not object.

Bought on this website? One-time purchases carry a 14-day money-back guarantee — see the Refund Policy, or just email us.

How do I delete my account?

In the app (Settings → Delete account), on the web, or by email — all three paths are on the account deletion page. If you subscribed in the iOS app, cancel the subscription with Apple first — deleting the account does not stop Apple's billing.

Is this really the author's voice?

No — every narration we publish is AI-generated audio, never a surviving recording of the author reading the book and never a human narrator. Every book is labelled before you press play: Restored from real recordings, Studio AI voice, or Disputed historical recording. What each label means — and how to request a removal — is on the Voice Rights & AI Disclosure page.

Policies

Privacy and data requests: [email protected]. Legal, takedowns, and rights questions: [email protected].